Disaster Recovery Centers: Operation Time Change, Locations, Available Resources
Disaster Recovery Centers in Wayne and Surrounding Counties
The FEMA/NC Emergency Management Disaster Recovery Centers will be closed Saturday, Jan. 7 due to inclement weather.
The following centers are open 9 a.m.-6 p.m., Monday-Friday and 9 a.m.-1 p.m. on Saturdays.
Bertie County (closing Nov. 17 at 6 p.m.)
Bertie County Council on Aging
103 West School Street,
Windsor, NC 27983 Bladen County (closed Nov. 18)
Powell Melvin Agricultural Service Center
450 Smith Circle
Elizabethtown, NC 28337 Brunswick County (closed Nov. 12)
Emergency Services Center
3325 Old Ocean Highway
Bolivia, NC 28422 Columbus County
Employment Security Commission
913 Jefferson Street
Whiteville, NC 28472 Craven County (closed Nov. 12)
Old Family Dollar Store
281 NC Hwy 43
Vanceboro, NC 28586
Department of Social Services
1225 Ramsey Street
Fayetteville, NC 28301
Edgecombe County (this new location opened Dec. 16)
Edgecombe County Health Department
3003 N. Main Street
Tarboro, NC 27886
Greene County (closed Nov. 12)
Snow Hill Fire Department
201 Carolina Drive
Snow Hill, NC 28580 Johnston County
Johnston County Industries
912 N. Brightleaf Blvd.
Smithfield, NC 27577 Lenoir County
105 West Caswell Street
Kinston, NC 28501 Pender County (closed Nov. 18)
Malpass Corner Elementary School
4992 Malpass Corner Road
Burgaw, NC 28425 Pitt County (closed Nov. 22)
Pitt County Agriculture Center
403 Government Circle
Greenville, NC 27834
2750 N Roberts Ave.
Lumberton, NC 28358
Sampson County (closed Nov. 18)
Sampson County Human Services
360 County Complex Road, Suite 200, Room 274
Clinton, NC 28328 Washington County (closed Nov. 10)
1069 Airport Road
Plymouth, NC 27962 Wayne County (closed Jan. 6, 6 p.m.)
W.A. Foster Recreation Center (top of the hill of Mina Weil Park)
1012 S. John St., Room 110.2
Goldsboro, NC 27530
Disaster recovery centers operated by North Carolina Emergency Management and FEMA are a source of support for Hurricane Matthew survivors. However, when a center closes, you can still get the help you need with just a phone call. FEMA will be working with the state and our other partners as long as we are needed.
Here’s how you can stay in touch with FEMA – just call!
Call the FEMA Helpline at 800-621-3362 for voice, 711 and Video Relay Service. If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585. These toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week. Help is available in many languages.
When you call FEMA with questions or for updated information, you should refer to the nine-digit registration number you received when you applied for aid. This number is on all correspondence you receive from FEMA and is a key identifier in tracking assistance requests.
Call us if you change your address or phone number – even if only temporarily – and update that information with FEMA.
If you have questions about your National Flood Insurance Program claim, call FEMA’s Helpline at 800-621-3362 and choose option two.
You can stay in touch in other ways:
- Online at DisasterAssistance.gov.
- Download the FEMA Mobile App to get important information such as severe weather conditions.
- Talk with FEMA’s Disaster Survivor Assistance team members. They are in several affected areas and are there to answer your questions and provide up-to-date information regarding your application status, and referrals to help fill any outstanding needs you may have. They wear identifiable clothing and carry photo identification.
Advantages of Visiting a Joint State/FEMA Disaster Recovery Center
Release Number: NR 028
A Disaster Recovery Center (DRC) is a readily accessible facility where you may go for information about federal, state and other disaster assistance programs, and to ask questions related to your situation. It is more personal than the telephone.
You can meet face-to-face with representatives from North Carolina Emergency Management, Federal Emergency Management Agency, U.S. Small Business Administration, volunteer groups and other agencies at the centers to get answers to your questions about disaster assistance.
Some of the services offered at a DRC may include:
- Guidance about disaster recovery and eligibility
- Assistance applying
- Application status updates
- Clarification of any written correspondence received
- Please read your FEMA letter carefully to understand FEMA’s decision and what you need to do next. Many times there is just a request to submit extra documents in order for FEMA to process your application.
- You may need to include an insurance settlement letter, proof of residence, proof of ownership of the damaged property, and/or proof that the damaged property was your primary residence at the time of the disaster.
- Housing assistance and rental resource information you may not know is available
- Referrals to other agencies and state programs that may provide further assistance
- Information about disaster related funeral and other needs assistance
- Information about low-interest disaster loans.
All disaster recovery centers offer effective communication options, including captioned phones, iPads with video remote interpreting, assistive listening devices, magnifiers and onsite American Sign Language (ASL) interpreters upon request. Both Braille and Large Print FEMA documents are available. If you require a reasonable accommodation (ASL interpreting, Braille large print, etc.) while visiting a DRC, call the FEMA helpline at 800-621-3362 for voice, 711 and Video Relay Service (VRS). If you are deaf, hard of hearing or have a speech disability and use a TTY, call 800-462-7585.
To locate the nearest DRC, download the FEMA mobile app, visit fema.gov/DRC, or call the FEMA helpline. Hours of operation are Monday through Saturday from 10 a.m. to 7 p.m. (until further notice).
If you haven’t already registered with FEMA for federal disaster assistance, you’re encouraged to register before visiting a DRC if possible. If you need help with registering, you can do so at the DRC. You can register by downloading the FEMA mobile app, online at DisasterAssistance.gov or by calling the FEMA helpline.
Disaster Recovery Centers are Accessible to All Survivors
Release Number: NR 013
Resources and Services available at DRCs
All DRCs are physically accessible and equipped with tools to accommodate disaster survivors’ needs.
Every disaster survivor has equal access to disaster information and assistance:
- All DRCs offer effective communication options, including captioned phones, iPads with video remote interpreting, assistive listening devices, magnifiers and onsite American Sign Language (ASL) interpreters upon request.
- Both Braille and Large Print FEMA documents are available.
- If you need an accommodation or assistance due to a disability, please notify FEMA staff at the time of registration or anytime during the assistance process.
- If you require a reasonable accommodation (ASL interpreting, Braille large print, etc.) while visiting a DRC, call the appropriate Helpline number for support. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.Help is available in most languages, and information on the registration process is available in ASL at http://www.fema.gov/media-library/assets/videos/111546.
Additional Services Available
- Accessible parking, ramps and restrooms are available to survivors.
- If survivors cannot transport themselves to a DRC, FEMA will arrange a home visit. Call the FEMA Helpline to request assistance at 800-621-3362.
Survivors may also register for assistance in the following ways
- Online at DisasterAssistance.gov
- Call the FEMA Helpline at 800-621-3362. Applicants who use 711 or Video Relay Service may also call 800-621-3362. Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585.
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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 or TTY at 800-462-7585.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow FEMA on twitter at @femaregion4. Download the FEMA app with tools and tips to keep you safe before, during, and after disasters.
Dial 2-1-1 or 888-892-1162 to speak with a trained call specialist about questions you have regarding Hurricane Matthew; the service is free, confidential and available in any language. They can help direct you to resources. Call 5-1-1 or 877-511-4662 for the latest road conditions or check the ReadyNC mobile app, which also has real-time shelter and evacuation information. For updates on Hurricane Matthew impacts and relief efforts, go to ReadyNC.org or follow N.C. Emergency Management on Twitter and Facebook. People or organizations that want to help ensure North Carolina recovers can visitNCdisasterrelief.org or text NCRecovers to 30306.
The U.S. Small Business Administration (SBA) is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps homeowners, renters, businesses of all sizes, and private non-profit organizations fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Customer Service Center by calling (800) 659-2955, emailing firstname.lastname@example.org, or visiting SBA’s Web site at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call (800) 877-8339.