Wayne Business and Industry Center

Workplace Skills

Job Success is 85% Soft Skills and 15% Technical Skills

Skills for the Workplace are non-technical, critical employability skills needed in the workplace. Employers say that these kinds of skills are frequently a deciding factor in the hiring process. Employers want these skills in potential employees, and current employees need them for promotion and advancement. Some people think of skills for the workplace as interpersonal skills, but these skills are truly much more.

What are Employers Saying

According to the 2016 Employer Needs Survey conducted by the Labor and Economic Analysis Division (LEAD) in the NC Department of Commerce published by the NCWorks Commission stated more than 50% of employers identified a lack of soft skills such as communication, teamwork and critical thinking as a reason for their hiring difficulties.

Reasons for Difficulties Chosen by Employers, Overall Sample

Work Experience – 68%
Education, Certification, Training – 62%
Technical Skills – 58%
Soft Skills – 53%

CFO asks CEO: “What happens if we invest in developing our people and then they leave us?”
CEO: “What happens if we don’t, and they stay?” ~ Peter Baeklund

Employee Engagement

The Three Types of Employees

  1. ENGAGED employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.
  2. NOT-ENGAGED employees are essentially “checked out.” They’re sleepwalking through their owrkday, putting time – but not energy or passion – into their work.
  3. ACTIVELY DISENGAGED employees arent’ just unhappy at work; they’re busy action out their unhappiness. Every day, these workers undermine what their engaged coworkers accomplish.

Credit: news.gallup.com/businessjournal. Web. October 17, 2017.

Did you know?

Highly engaged companies enjoy a 240% boost in performance based outcomes. (Parature)

A lack of employee engagement cost American business more than $450 billion per year. (Gallup)

Approximately 75% of the workforce say the single worst and most stressful aspect of their job is their manager. (Hogan)

Training Available:

Supervisor Training

Providing Performance Feedback
Conflict Resolution

Employee Training

Work Ethics
Customer Service

For more information about Soft Skills contact Nicole Brown, Director of Training & Development for Soft Skills, at 919-739-7011.