Step 1 of 6:
Slow down. Make sure you read each step completely. You will not be successful with this process if you do not fully read and follow each step completely.
Step 2 of 6:Open Password Reset Tool
Step 3 of 6:
Click on the “Create/Recover Account” button in the AD Self-Service Suite Password Reset Center blue box on this page.
Step 3 of 6:
Read the agreement message and if you agree, Click the “I Agree” button. If you disagree, click on the “I Disagree” button. Obviously, you have to agree to continue.
Step 4 of 6:
Enter your WCC Student username and click on the “Submit” button.
Your username is automatically created for you. It should be your first initial, middle initial, last name and last four of your student ID number.
EXAMPLE: If student James William Smith has a WCC Student ID number of 234567, his username would be – jwsmith4567.
Step 5 of 6:
NOTE: If you are asked for your Student/Employee ID Number, make sure you add a 0 (zero) in front of your number to make it a total of 7 numbers.
You must answer three security questions to continue.
- Enter the first answer and click on the “Submit” button.
- Enter the second answer and click on the “Submit” button.
- Enter the third answer and click on the “Submit button.
If you answered all of the questions right (and it will not tell you if you did or if you didn’t) you will be taken to the next step. If you have gotten one of the answers wrong, you will get another question. Try again. The system will continue to loop through questions until you get all three correct.
If you are not successful after several tries, please contact the Helpdesk at 919-739-7032 or 919-739-7038. The Helpdesk is available during normal college business hours.
Step 6 of 6:
BEFORE YOU ENTER YOUR NEW PASSWORD – make sure you remember that you must do and not do the following:
- Use at least one uppercase letter
- Use at least one lowercase letter
- Use at least one number
- Use at least 8 characters
- Do not use any of your last 8 passwords
- Do not use any part of your name or username
Now that you have your new password figured out, enter it in the “New Password” and “Confirm Password” boxes, then click the “Change Password” button. If you had a mismatch, you can enter your password again. Type slowly to make sure you get it the same in both boxes.
If you get to the “Reset Complete” box, you’re done – click on the “Close Window” box.
NOTE: After you create/reset your password, please allow 5 minutes for the WCC Online Services to sync with your new password prior to attempting to login with your new password.
If you find that your password still does not reset after using the above Password Reset Service, please visit the Open Computer Lab (MAG 215) or be online and in front of a computer and call 919-739-7032 or 919-739-7038.
When you call the Open Computer Lab for assistance, the technician may ask you to click on the Login Support link. When you do a screen will come up on your computer that allows the technician to guide you through resetting your password. This process does not take over your computer, it simply allows the technician to assist you with the views you see while attempting to reset your password.